Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, register for a course, attend a workshop, complete an online form, subscribe to communications, or otherwise interact with Chi Be in Balance.

The information we collect may include your full name, email address, telephone number, country or location, billing details, course or workshop registration details, communication preferences, enquiry details, and any information you voluntarily provide when communicating with us.

Where relevant to a training programme, we may also collect information regarding your previous holistic training experience, professional background, course interests, certification requirements, or learning preferences.

Information is processed where necessary:

• To register someone or deliver a service they requested
• To take steps before entering into a service agreement
• To process orders and payments
• To comply with legal, tax, and accounting obligations
• For appropriate business and security purposes where legally permitted
• With explicit consent for marketing, testimonials, and sensitive information where required

These providers may include website and cloud-hosting providers, booking and registration platforms, email and communication providers, payment processors and banks, accountants, analytics and learning-platform providers, video-conferencing services, accreditation organisations, couriers and fulfilment providers, IT support providers, and professional advisers.

During certain private wellbeing services, you may voluntarily disclose information concerning your physical or emotional wellbeing. We will limit the collection of such information to what is reasonably necessary, restrict access to authorised persons, and obtain explicit consent where required by law.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This information may include your IP address, browser type, device type, operating system, referring website, pages visited, approximate geographic location, date and time of access, and website interaction information.

We may collect this information through cookies, analytics technologies, server logs, and similar tools to help us understand how visitors use our website, improve performance, maintain security, and enhance the user experience.

3. How We Use Your Personal Information

We may use your personal information to process course and workshop registrations, respond to enquiries, communicate with you regarding training programmes, provide access to course information or learning resources, manage attendance and certification processes, process payments, and provide customer support and online sessions/video conferencing.

We may also use your information to maintain our business records, improve our courses and website, understand participant interests, prevent misuse or fraudulent activity, and comply with applicable legal or regulatory requirements.

Where permitted and where appropriate consent has been obtained, we may use your contact information to send you information about upcoming courses, workshops, events, wellbeing programmes, or other services offered by Chi Be in Balance. You may unsubscribe from marketing communications at any time.

4. Course and Training Registration Information

When you register for a Chi Be in Balance course, training programme, workshop, or event, we may collect information necessary to administer your participation. This may include your identity and contact details, selected programme, registration date, attendance information, payment status, course progress where applicable, and certification-related information.

We use this information to manage the training programme, communicate important course information, maintain attendance records, and issue certificates or confirmations where applicable.

Where a programme is accredited, approved, or recognised by a professional organisation, certain information may need to be processed in connection with certification, accreditation requirements, or verification. We will only share information where reasonably necessary and in accordance with applicable privacy requirements.

5. Payments

Where payments are accepted through our website or through a third-party payment provider, payment transactions may be processed by an external payment service provider.

Card payments are processed by third-party payment providers. Chi Be in Balance FZE does not intend to receive or retain complete card numbers or card security codes through its own systems. Payment providers may collect and process your payment information in accordance with their own privacy policies and security practices.

We may retain transaction information such as your name, payment status, transaction reference, invoice information, and the course or service purchased for accounting and administrative purposes.

Where you pay by bank transfer, we may receive your name, bank-transfer reference, payment confirmation, and other information included with the transaction. For product purchases, we may also collect your order details, delivery address, contact number, delivery instructions, returns information, and communications concerning the order. We may share necessary delivery information with our courier or fulfilment providers.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyse website traffic, and improve website performance.

Cookies are small data files stored on your device when you visit a website. We may use essential cookies that are necessary for website functionality and optional analytics or marketing cookies where applicable. Where required, we will request your consent before using non-essential cookies.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

7. Analytics and Website Performance

We may use website analytics services to understand how visitors interact with our website. Analytics information may include pages visited, time spent on the website, general device information, website traffic sources, and interactions with website features.

We use this information to improve our website, understand visitor interests, and enhance the usability of our online services. Where possible, analytics information is used in aggregated or statistical form.

8. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you information about courses, workshops, events, spiritual training programmes, holistic education, and related Chi Be in Balance services.

Marketing communications may be sent by email or other communication channels you have chosen to use with us. You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

Withdrawing consent for marketing communications will not affect important administrative communications relating to a course, workshop, booking, payment, or service you have requested.

9. WhatsApp and Other Communication Platforms

If you choose to contact Chi Be in Balance through WhatsApp, social media, or another third-party communication platform, information you provide through that platform may also be processed by the relevant platform provider.

We may use the information you send to respond to your enquiry, provide course information, manage registrations, or communicate regarding services you have requested. You should review the privacy settings and privacy policies of the relevant third-party communication platform.

10. How We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our website and provide our services. These service providers may include website hosting providers, email service providers, payment processors, accounting or administrative service providers, analytics providers, learning technology providers, and professional advisers.

We may also disclose personal information where required by applicable law, a court order, regulatory requirement, or lawful request from a competent authority. Where third parties process personal information on our behalf, we seek to use service providers that maintain appropriate privacy and security practices.

11. International Data Transfers

Some of our website, email, cloud, analytics, payment, or technology service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements. UAE data-protection rules include controls concerning cross-border transfers and sharing of personal data for processing purposes.

The location in which information is processed may depend on the service provider used by Chi Be in Balance. Where personal data is transferred outside the UAE, we will take reasonable steps to ensure that the transfer is permitted under applicable UAE law, including by relying on an approved destination, contractual safeguards, consent, or another legally available transfer mechanism.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on the nature of the information, the course or service provided, administrative requirements, accounting obligations, certification requirements, dispute management, and applicable legal requirements.

We generally retain booking, transaction, tax, and accounting records for the period required by applicable UAE law; certification records for as long as reasonably necessary to verify certification; routine enquiries and correspondence for up to two years after the last meaningful interaction (unless a longer period is required for disputes or legal obligations); and marketing records until consent is withdrawn or the information is no longer required.

When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of the information.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, secure hosting practices, password protection, restricted administrative access, website security measures, and appropriate internal procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials or passwords associated with services you use.

14. Your Privacy Rights

Subject to applicable data protection laws and any lawful limitations, you may have rights concerning your personal information. These may include:

• Information about processing
• Access
• Correction
• Deletion
• Restriction or cessation of processing
• Objection to certain automated processing
• Transfer or portability of data where applicable
• Withdrawal of consent
• Complaints concerning the processing

Subject to applicable law and lawful exceptions, you may request information about our processing of your personal data, access or correct your data, request deletion or restriction of processing, object to certain automated processing, request transfer of your data where applicable, withdraw consent, and raise a complaint concerning our processing.

To exercise a right, contact us using the details below. We will respond within the period required by applicable law. We may verify your identity and may refuse or limit a request where permitted or required by law.

Where a personal-data breach creates a risk requiring notification under applicable law, we will notify the competent authority and affected individuals as required.

15. Children's Privacy

Chi Be in Balance FZE does not knowingly accept a person under 18 into a service intended for minors without the authorisation of their parent or legal guardian. Where a child participates, bookings and administrative communications must normally be managed through the parent or legal guardian.

Some of our services may be attended by children or young persons where participation is arranged, authorised, or supervised by a parent or legal guardian. Where personal information relating to a child is collected, we seek to ensure that it is processed responsibly, respectfully, and in accordance with applicable law.

Where participation in our services involves a child or young person, we may collect only the personal information reasonably necessary to:

• Administer bookings
• Communicate with the parent or legal guardian
• Provide the requested services
• Maintain appropriate records
• Respond to enquiries
• Comply with applicable legal obligations

Where required by applicable law, Chi Be in Balance will obtain appropriate authorisation or consent of a parent or legal guardian before collecting or processing the personal information of a child.

Parents and legal guardians remain responsible for decisions regarding a child's participation in our services and for the information they choose to provide on the child's behalf. We encourage all participants to avoid sharing unnecessary confidential or highly sensitive personal information during group activities or community discussions.

Subject to applicable law, parents or legal guardians may contact Chi Be in Balance to access, correct, or delete their child's personal data, or withdraw consent. Separate parent or legal guardian permission will be obtained before publishing an identifiable child’s photograph, recording, testimonial, or video.

If we become aware that personal information relating to a child has been collected without legal compliance, we will take reasonable steps to review and, where appropriate, delete that information.

16. Holistic and Spiritual Information

Chi Be in Balance provides education and training relating to holistic practices, spiritual development, energy work, Reiki, crystal practices, intuition, personal wellbeing, and related subjects.

Information voluntarily shared by participants regarding their personal experiences, spiritual practices, learning journey, or wellbeing interests may be used to respond to enquiries or support participation in our educational programmes.

We ask participants to avoid submitting unnecessary medical, diagnostic, or highly sensitive personal information through general website forms or email. Our collection of information does not create a doctor-patient, therapist-client, or clinical healthcare relationship.

17. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media platforms, accreditation organisations, payment providers, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

When you leave our website or interact with a third-party service, the privacy policy of that third party may apply. We encourage you to review the privacy policies of external services before providing personal information.

18. Testimonials, Reviews, and Media

We may publish testimonials, reviews, photographs, videos, or participant feedback on our website or social media channels.

We will obtain appropriate permission before publishing an identifiable testimonial, photograph, recording, or video. Where processing is based on consent, consent may be withdrawn for future use, although withdrawal may not require us to recall materials already lawfully printed, distributed, or published before withdrawal.

If you have previously provided consent for the use of a testimonial or identifiable media and wish to discuss its continued use, please contact us.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

The updated Privacy Policy will be published on this page and the “Last Updated” date will be revised. We encourage you to review this Privacy Policy periodically. Your continued use of our website following an update will be subject to the updated Privacy Policy, to the extent permitted by applicable law.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Chi Be in Balance handles personal information, please contact us: